Privacy Policy
At Limited Automotive, we commit to protecting your privacy and handling personal information in a responsible and transparent way. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, contact us, submit an enquiry, book a service, or otherwise interact with our business.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who we are
Limited Automotive is an automotive workshop that specialises in German vehicle servicing, diagnostics, repairs, maintenance, and selected performance upgrades and modifications.
Business name: Limited Automotive
Address: 105 Pardoe Rd, Wesley Vale, TAS, Australia
Email: Accounts@limitedautomotive.com.au
Phone: 0498 951 868
2. What personal information we collect
We may collect personal information that is reasonably necessary for our business functions and activities, including:
your name
phone number
email address
vehicle details, including make, model, registration, VIN, and service history where relevant
booking and enquiry details
information you provide when you contact us through our website, by phone, by email, or in person
payment or billing details where required
website usage information such as IP address, browser type, device information, pages visited, and general analytics data
3. How we collect personal information
We may collect personal information in a number of ways, including when you:
complete an enquiry or booking form on our website
contact us by phone, email, social media, or in person
request a quote, service, inspection, or repair
subscribe to updates or marketing communications, if offered
interact with our website through cookies, analytics tools, or similar technologies
In some cases, we may also collect information from third parties where it is lawful and reasonable to do so, such as vehicle information supplied by the customer, service platforms, or parts and software providers connected to the work being carried out.
4. Why we collect your personal information
We collect and use personal information for purposes including:
responding to enquiries
providing quotes, bookings, servicing, repairs, and related workshop services
communicating with you about your vehicle, booking, or account
ordering parts, processing payments, and maintaining service records
improving our website, services, and customer experience
meeting legal, regulatory, warranty, safety, or record-keeping obligations
sending service reminders, updates, or promotional communications where permitted by law
5. Disclosure of personal information
We may disclose your personal information where reasonably necessary to operate our business, including to:
employees and contractors
payment processors and accounting providers
website hosting, IT, software, and digital service providers
parts suppliers, software providers, and diagnostic platforms
legal, regulatory, or government authorities where required by law
other third parties where you have consented or where disclosure is otherwise permitted or required
We do not sell your personal information.
6. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance user experience. These technologies may collect technical information such as browser type, device type, pages visited, and how users interact with the site.
You can usually adjust your browser settings to refuse cookies or notify you when cookies are being used. However, some parts of the website may not function properly if cookies are disabled.
7. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include secure systems, restricted access, password protection, software controls, and appropriate administrative practices.
While we take reasonable steps to protect information, no data transmission or storage system can be guaranteed to be completely secure. You provide information to us at your own risk.
8. Access and correction
You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below. We may need to verify your identity before responding.
9. Direct marketing
If we send marketing communications, we will do so in accordance with applicable laws. You can opt out of receiving marketing communications from us at any time by using the unsubscribe option or contacting us directly.
10. Overseas disclosure
Some of our website, cloud, analytics, payment, or software service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and handle personal information appropriately.
11. Data breaches
If we become aware of a data breach affecting personal information, we will assess the incident and respond in accordance with our legal obligations and internal procedures.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or privacy practices. The updated version will be published on this page with a revised “Last updated” date.
13. Contact us
If you have any questions about this Privacy Policy, would like to request access or correction, or wish to make a privacy complaint, please contact us:
Limited Automotive
Email: Accounts@limitedautomotive.com.au
Phone: 0498 951 868
Address: 105 Pardoe Rd, Wesley Vale, TAS, Australia
We will consider your request or complaint and respond within a reasonable timeframe.